Return

1. How can I return an item?

It's a shame that you are not satisfied with your item. Of course, in this case you can send the item back to us.

Please send returns only to the following address:

9ine Life GmbH

82008 Unterhaching

The goods must be returned within 14 days of receipt.

Shipping costs are to be borne by the buyer.

Goods can only be returned with our label attached, please do not remove it if you wish to return it.

Returns only in original condition.

When returning shoes, the shoe box must be packed separately, otherwise there will be no return.

Our processing time is usually no more than 3 working days.

Attention: Personal shopping items cannot be exchanged!

2. How do I get the money back for my return?

The refund is usually made within 2-3 working days after the return has been processed. Depending on the payment method and credit institution, this may be delayed. The repayment will be made using the same payment method.